J.D. Power provides actionable market intelligence to technology and telecommunication product and service providers serving customers. Our research solutions help clients improve customer satisfaction—ultimately leading to greater loyalty and profitability.
An overview of the customer satisfaction surveys conducted by JD Power and an introduction of the No. 1 brand with the highest level of overall satisfaction from each survey.
Japan Mobile Phone Service Satisfaction Study
Japan Smartphone Customer Satisfaction Study
Japan Wireline Broadband Internet Service Satisfaction Study
Japan Mobile Router Service/Wireless Home Router Service Satisfaction Study
Meet Our Team
Senior Director, Telecom & Technology Services Industries, Global Business Intelligence Division